FAQ
What types of products do you offer?
At Articraftique.com, we specialize in handcrafted copper and brass decor, including:
- Copper Chandeliers: Elegant and uniquely designed to brighten any space.
- Copper Sinks: Stylish and durable options for kitchens and bathrooms.
- Brass Wall Sconces: Beautifully crafted to enhance your home’s ambiance.
Are your products customizable?
Yes, we offer customization options for certain products. Please contact us with your specific requirements, and we will work with you to create a piece that suits your needs.
How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your order.
What payment methods do you accept?
We accept the following payment methods:
- PayPal
- [Other payment methods, if applicable]
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
How do I cancel or modify my order?
To cancel or modify your order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to make changes, but we will do our best to assist you.
How do I care for my copper and brass products?
To maintain the beauty of your copper and brass items, clean them regularly with a soft cloth. Avoid harsh chemicals and abrasive cleaners. For copper items, consider using a copper polish to restore shine.
If I have a product with a manufacturing defect?
You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it was agreed to return, the shipping value of the company is calculated, and the freight returned to the customer. As for the value of the product, it is not calculated for the customer according to the return policy.
I want to order large quantities. Is there a discount?
The store offers a delivery service for orders of large quantities and there is a discount ranging between 10-20% on certain products. You can contact us directly via the contact page and inquire about the quantities.